Complaint Letter: Sample and Translation
A complaint letter is a formal letter written to express dissatisfaction with a product, service, or situation. It is important to be clear, concise, and polite when writing a complaint letter.
Here's an example of a complaint letter:
Subject: Complaint Regarding Order # [Order Number]
Dear [Name of Recipient],
I am writing to express my dissatisfaction with the recent order I placed with your company. I ordered [product/service] on [date] with order number [order number].
[State the specific complaint clearly and briefly. For example, you might mention a defective product, a late delivery, or incorrect information on the invoice.]
I have attached [supporting documents, if any] to this letter. I would appreciate it if you could [state your desired outcome, e.g., resolve the issue, issue a refund, or send a replacement].
Thank you for your time and attention to this matter. I look forward to hearing from you soon.
Sincerely,
[Your Name]
Translation:
Perihal: Keluhan Mengenai Pesanan # [Nomor Pesanan]
Kepada Yth. [Nama Penerima],
Saya menulis surat ini untuk menyampaikan ketidakpuasan saya terhadap pesanan terbaru yang saya lakukan kepada perusahaan Anda. Saya memesan [produk/layanan] pada tanggal [tanggal] dengan nomor pesanan [nomor pesanan].
[Uraikan keluhan spesifik secara jelas dan singkat. Misalnya, Anda dapat menyebutkan produk yang cacat, pengiriman terlambat, atau informasi yang tidak benar pada faktur.]
Saya telah melampirkan [dokumen pendukung, jika ada] ke surat ini. Saya akan sangat menghargai jika Anda dapat [nyatakan hasil yang diinginkan, misalnya, menyelesaikan masalah, mengeluarkan pengembalian dana, atau mengirimkan pengganti].
Terima kasih atas waktu dan perhatian Anda terhadap masalah ini. Saya berharap dapat mendengar kabar dari Anda segera.
Hormat saya,
[Nama Anda]
Tips for Writing a Complaint Letter:
- Be specific: Clearly describe the issue and provide any relevant details.
- Be polite and professional: Even if you're frustrated, maintain a respectful tone.
- Be clear about your desired outcome: State what you want the company to do to resolve the issue.
- Include supporting documentation: If you have receipts, invoices, or other relevant documents, attach them to the letter.
- Keep a copy of the letter for your records.
