Complaint Letter Example in English with Translation
A complaint letter is a formal document written to express dissatisfaction with a product, service, or situation. It should be clear, concise, and professional. Here's an example of a complaint letter in English with its translation:
Complaint Letter:
[Your Name] [Your Address] [Your Phone Number] [Your Email Address]
[Date]
[Recipient Name] [Recipient Title] [Company Name] [Company Address]
Subject: Complaint Regarding [Product/Service]
Dear [Recipient Name],
I am writing to express my dissatisfaction with [product/service] that I purchased/received on [date].
[Explain the problem in detail, including specific examples and dates.]
[State the desired outcome, such as a refund, replacement, or apology.]
I have attached [copies of relevant documents, such as receipts or order confirmations] to support my complaint.
I would appreciate it if you could address this matter as soon as possible. I look forward to hearing from you within [number] business days.
Sincerely, [Your Name]
Translation:
Surat Pengaduan:
[Nama Anda] [Alamat Anda] [Nomor Telepon Anda] [Alamat Email Anda]
[Tanggal]
[Nama Penerima] [Jabatan Penerima] [Nama Perusahaan] [Alamat Perusahaan]
Perihal: Pengaduan Mengenai [Produk/Layanan]
Kepada [Nama Penerima],
Saya menulis surat ini untuk menyampaikan ketidakpuasan saya terhadap [produk/layanan] yang saya beli/terima pada tanggal [tanggal].
[Jelaskan masalah secara detail, termasuk contoh spesifik dan tanggal.]
[Sebutkan hasil yang diinginkan, seperti pengembalian dana, penggantian, atau permintaan maaf.]
Saya telah melampirkan [salinan dokumen yang relevan, seperti tanda terima atau konfirmasi pesanan] untuk mendukung pengaduan saya.
Saya akan sangat menghargai jika Anda dapat menangani masalah ini sesegera mungkin. Saya berharap dapat mendengar dari Anda dalam waktu [jumlah] hari kerja.
Hormat saya, [Nama Anda]
Important Points:
- Keep it formal: Use a formal tone and avoid using slang or colloquialisms.
- Be specific: Clearly state the problem, including dates, times, and specific examples.
- Be polite: Express your concerns calmly and professionally, even if you are frustrated.
- Include relevant documentation: This helps to support your complaint and strengthens your case.
- State your desired outcome: Let the recipient know what you would like to see happen.
- Follow up: If you don't receive a response within a reasonable timeframe, follow up with the company.
