Complaint Letter Examples
Here are some examples of complaint letters in English:
Example 1: Complaint about a Defective Product
[Your Name] [Your Address] [Your Phone Number] [Your Email Address]
[Date]
[Company Name] [Company Address]
Subject: Complaint Regarding Defective [Product Name]
Dear [Company Name],
I am writing to express my dissatisfaction with a [Product Name] that I purchased from your company on [Date of Purchase] (Order Number: [Order Number]).
The product has a [Describe the defect] which renders it unusable. I have attempted to [Describe the troubleshooting steps you took] but the problem persists.
I have enclosed a copy of my purchase receipt and photographs of the defect for your reference.
I request a [State your desired resolution, e.g., refund, replacement, repair] as soon as possible. I can be reached at [Your Phone Number] or [Your Email Address].
Thank you for your time and attention to this matter.
Sincerely, [Your Name]
Example 2: Complaint about Poor Customer Service
[Your Name] [Your Address] [Your Phone Number] [Your Email Address]
[Date]
[Company Name] [Company Address]
Subject: Complaint Regarding Poor Customer Service
Dear [Company Name],
I am writing to express my disappointment with the poor customer service I received during my recent visit to your [Store/Website/Call Center] on [Date].
[Describe the incident of poor service, including specific details].
This experience was highly unsatisfactory and reflects poorly on your company.
I would appreciate it if you would investigate this matter and take appropriate action to ensure that such incidents do not occur again.
Thank you for your time and attention to this matter.
Sincerely, [Your Name]
Example 3: Complaint about a Service Issue
[Your Name] [Your Address] [Your Phone Number] [Your Email Address]
[Date]
[Company Name] [Company Address]
Subject: Complaint Regarding [Service Name]
Dear [Company Name],
I am writing to express my concern about [Service Name] that I have been using since [Start Date].
I have been experiencing [Describe the issue you are facing] which is significantly impacting my [Explain the impact of the issue].
I have already contacted your customer support on [Date] and [Date] but the problem remains unresolved.
I request that you investigate this matter and provide a solution to resolve the issue as soon as possible.
Thank you for your time and attention to this matter.
Sincerely, [Your Name]
Remember to:
- Be polite and professional in your tone.
- State your complaint clearly and concisely.
- Provide specific details and evidence to support your claims.
- State your desired resolution clearly.
- Keep a copy of your complaint letter for your records.
- Follow up if you do not receive a response within a reasonable time frame.
